Shipping policy
Online Retail Shipping Policy
Last updated: August 21, 2026
This shipping policy applies to retail orders placed through distinctivedistribution.com. Wholesale and approved B2B accounts are subject to separate commercial terms.
Shipping Destination
Online retail orders are currently shipped within Canada only.
Order Processing
Orders are normally processed within 1–2 business days, excluding weekends and statutory holidays.
Once an order has shipped, the customer will receive an email containing the available tracking information.
Shipping Rates
Free standard shipping is available on retail orders of $125.00 CAD or more before applicable taxes.
A flat shipping fee of $15.00 CAD applies to retail orders under $125.00 CAD.
The applicable shipping charge is displayed and confirmed before the customer completes checkout.
Estimated Delivery Time
Delivery within Canada normally takes 2–7 business days after the order has been processed.
Delivery times are estimates and are not guaranteed. Weather conditions, remote destinations, carrier disruptions, and other circumstances outside our control may cause delays.
Order Tracking
When tracking is available, a tracking number will be sent to the email address provided with the order.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address may be charged to the customer.
Lost or Delayed Packages
If a package has not arrived within the estimated delivery period, please contact us. We will review the shipment information and, when appropriate, open an investigation with the carrier.
Contact Us
For questions regarding an online retail order or shipment, please contact:
Distinctive Distribution
Operated by Création Juar inc.
2010 rue Glen Abbey
Mascouche, Quebec J7L 4G9
Canada
Phone: +1 514-214-5641
Email: info@distinctiveshoe.com
Website: https://distinctivedistribution.com
