Shipping policy
Shipping Policy – B2C Customers Only
Last updated: July 2025
We’re committed to making your shopping experience simple and worry-free.
Order Processing
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Orders are processed within 1–2 business days.
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You’ll receive an email confirmation with tracking information once your order has shipped.
Shipping Rates
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Free shipping on all retail orders over $125,00.
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For orders under $124,99, a flat shipping fee of $15,00 applies.
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All rates are displayed and confirmed at checkout.
Delivery Times
| Destination | Carrier / Method | Estimated Delivery |
|---|---|---|
| Canada | Canada Post / Courier | 2–7 business days |
| USA | Tracked Parcel | 5–10 business days |
| International* | Tracked Parcel | 7–15 business days |
*International shipments may be subject to customs duties, import taxes, and fees. These charges are the customer’s responsibility.
Order Tracking
Once your order has shipped, you’ll receive a tracking number by email to follow your package.
Delays & Exceptions
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Delivery times are estimates and may vary due to weather, courier delays, or customs.
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If your package hasn’t arrived after the estimated delivery window, contact us at [support email].
Contact Us
For any questions about your retail order:
📧 info@Distinctiveshoe.com