Return & Refund Policy

We want you to love your new shoes! If you're not completely satisfied, we’re here to help.

Returns

• You have 30 days from the delivery date to return your purchase.

• Items must be unused, unworn, and in their original packaging.

• Final sale and clearance items cannot be returned.

Refunds

• Refunds are issued to your original payment method once we receive and inspect the items.

• Please allow 5–10 business days for processing.

Return Shipping

• If we made a mistake or your item is defective, we’ll cover the return shipping.

• Otherwise, return shipping costs are your responsibility.

Exchanges

Need a different size or color? Place a new order and return the original item for a refund.

Questions?

📧 [Info@distinctiveshoe.com]